STERRENBERG J. FRAZIER
CUSTOMER CARE
Need assistance or have questions? Our customer support team is available seven days a week, ensuring you receive the guidance.
They handle a variety of tasks to ensure a smooth experience for visitors and potential buyers. Here’s what they might do:
1. Answer Inquiries: Respond to questions about puppies, breed characteristics, availability, pricing, and the adoption process.
2. Provide Support:Assist with navigating the website, troubleshooting any issues, and offering guidance on using the site's features.
3. Manage Orders: Help with placing orders, processing payments, and tracking deliveries or pick-ups.
4. Educate Customers:Offer information on puppy care, training tips, and advice on preparing for a new pet.
5. Resolve Issues: Address any concerns or complaints, such as issues with a puppy's health or discrepancies in the adoption process.
6. Follow-Up:Ensure customer satisfaction by following up after a sale to check on the puppy’s well-being and the owner’s satisfaction.
7. Facilitate Communication: Act as a liaison between breeders and buyers, ensuring all parties are informed and satisfied.
8. Handle Returns/Exchanges: In some cases, they may manage returns or exchanges, depending on the website's policies.
Customer care plays a crucial role in maintaining a positive reputation and ensuring the puppies find good homes.
