DELIVERY PROCESS
There are TWO different ways to receive your new bundle of joy. The first option is Via cargo. This option is the most popular.
The second option is personal delivery (Nanny Service). An experienced pet transporter will fly with your puppy in the cabin at all times. This service can be booked for the puppy to be delivered to any location. We will personally deliver the puppy to your nearby airport and hand-deliver the pet in the arrival area. This option will require extra charges depending on the destination, and delays can occur during transport as we do not have control over airline cancellations. The nanny will keep in touch with you throughout the journey until they safely deliver your puppy to you.
Please note that you have the option to pay the full amount all at once if you are paying via bank wire or credit card.
WHY DOES THE DELIVERY PROCESS TAKE ONE TO TWO DAYS?
Once payment is made, the puppy will need to get a final vet check to ensure it is safe to travel. The booking process generally takes up to a week. Our team reserves the right to delay the delivery date if it risks the puppy’s health. We take our time to ensure all shipments and deliveries are successfully processed to the correct address and to provide the appropriate puppy in perfect health. The safety and well-being of our puppies are very important to us, and we expect the same from our customers.
The Air cargo option will require your puppy to be picked up at the international airport closest to you. Although flights can be arranged with multiple stops, we do not recommend this method as it puts too much stress and fatigue on the puppy.
The Air cargo has space designated just for pets, making it safe and comfortable (air-conditioned) for your new puppy. For many years, we have worked with Air cargo and have never experienced any incidents. All puppies are delivered promptly.
When payments are finalized, the flight will be booked. After booking the flight, an agent from cargo will contact you via telephone or email to confirm the flight details. The agent will also inform you of the time and date of your puppy's arrival.
